<insert name of the PROGRAM/PRODUCT here in all caps>
For good and valuable consideration, Customer agrees to purchase <insert name of package/product here>, a <insert type of purchase here, e.g. group program, digital product, etc.>, (“Purchase”) from Company. In exchange, Company agrees to provide the purchased item, with details as outlined below.
<insert name of package/program here> is a <insert short description of the purchased item here>.
- Customer understands and agrees this purchase includes:
- <insert all details of the Purchase here>
[NOTE: be very detailed and specific here, include all of the specifics you include with this purchase, use as many bullet points as you need. Be detailed. Remember to delete all of the green instructions.]
- Customer understands and agrees this purchase does not include:
- <insert all details of what the Purchase does not include here, e.g. 1:1 sessions, done for you services, etc.>
[NOTE: be very detailed and specific here, include all of the specifics you do NOT include with this purchase, use as many bullet points as you need. Be detailed. Remember to delete all of the green instructions.]
Customer has done sufficient research to fully understand what is included in the Purchase and what is not included in the Purchase. Customer agrees to be bound by Company’s Disclaimer which is posted here: <insert location of your full Disclaimer here, e.g. on the footer of Company’s website at (and include the link to your website.)>
In consideration for the Purchase provided by Company to Customer, Customer agrees to pay Company a fee of <insert price for Purchase here> (“Fee”). Customer agrees to make payment via <insert methods of payment your Company accepts here, e.g. Visa, Mastercard, Amex, Stripe, Square, PayPal, etc.> Customer agrees to be responsible for the full Fee and agrees to pay the full Fee electronically, via Company’s website or Company’s selected third party payment processor.
Customer shall make payment in full prior to gaining any access to the Purchase, unless a Payment Plan has been offered by the Company.
[NOTE: Only include the second half of the above sentence if you offer payment plans, otherwise delete it. Remember to change that second half of the above sentence to black if you choose to include it. Remember to delete all of the green instructions.]
If a Payment Plan has been offered by the Company to the Customer, Customer gives <insert name of company here> permission to automatically charge Customer’s method of payment on file for all installment payments, at the time they are due, without any additional authorization.
Customer understands and agrees that if any payment due is not able to be processed on its due date, Company will notify Customer, who will then have a <insert number of days for grace period (e.g. 3, 5, 10, etc.)> -day grace period to make the payment, plus a <insert late fee amount here (e.g. $25.00, $50.00, etc.)> late fee. Once the grace period has expired, if payment is still not able to be processed, Customer’s access to <insert name of program/package here> may terminate, with no refunds given for any payments made. If any payment remains delinquent for over 30 days, Company reserves the right to engage a Collections Agency to seek payment and to report the event to all three credit reporting agencies.
[NOTE: Include the above 3 paragraphs ONLY if you allow Payment Plans. Customize to fit your business practices, feel free to delete any provisions that do not reflect your business practices regarding missed payments. Remember to delete all of the green instructions.]
[NOTE: only include the paragraphs that apply to your program/product. If you are selling a digital product with no live or social media component, delete the entire section and renumber the following sections. Remember to delete all of the green instructions.]
- Group Coaching Sessions.
Group coaching sessions will be scheduled at a time that is universally acceptable to the members of the group, however Customer understands this timing may not always work for Customer’s schedule. Customer understands that any inability to attend a group session is in no way the fault of Company and does not affect the Purchase. When participating in the group, Customer agrees not to be disruptive, hurtful or harassing to any members of the group.
[NOTE: Include the above paragraph ONLY if the Purchase includes group sessions. Customize it to fit. Remember to delete all of the green instructions.]
- B. Social Media Group.
Customer will be granted access to a private group on social media as part of the Purchase. When participating in the social media group, Customer agrees not to post anything defamatory, harmful, hurtful, harassing or that would constitute cyberbullying. Customer understands that Company has a zero tolerance policy and will immediately terminate Customer’s access if this provision is violated.
[NOTE: Include the above paragraph ONLY if the Purchase includes a social media group, e.g. Facebook group. Customize it to fit. Remember to delete all of the green instructions.]
- C. Access to Company.
During the Purchase, Company will be accessible to Customer by <insert your accessibility here, e.g. email, text, Facebook messenger, etc.> This includes <Insert the terms of this contact here, e.g. 2 emails per week, unlimited emails, etc.> for <insert time frame for support here, e.g. 30 days, 6 weeks, 90 days, etc.> Company will respond as soon as possible, usually within <insert time frame here, e.g. 24 hours, 3 business days, etc.> and, if there is unexpected delay, Company will inform Customer within a reasonable time period with an update on when Customer can expect a full response.
[NOTE: Include the above paragraph ONLY if the Purchase includes support. Customize it to fit. Remember to delete all of the green instructions.]
NON-DISCLOSURE AND CONFIDENTIALITY.
By participating in <insert name of package/program here> Customer may share private and confidential information with Company and other customers in the group program (“the Group”). Company agrees not to disclose such confidential information to anyone not in the Group. Customer may authorize Company to disclose such information in writing.
A reserved exception to this is if Company is required by law to disclose information shared by Customer, or if Company has a good faith reason to believe that disclosing such information is necessary to protect Customer, Company, a third party, or to respond to an emergency. In such event, Company will limit disclosure to essential information.
[NOTE: Include the above 3 paragraphs ONLY if the Purchase includes group sessions or a social media group. Remember to delete all of the green instructions.]
Customer and Company agree that neither will engage in any conduct or communications with any third party, whether private or public, designed to disparage the other.
Company owns and maintains all copyrights and intellectual property rights to all of the materials and content in the Purchase, unless otherwise stated, including but not limited to, documents, videos, audio recordings, worksheets, emails, handouts, recipes, activities, strategies, systems, techniques, logos, trademarks and other proprietary information and original work created by Company, whether created prior to working with Customer or specifically created for Customer.
By purchasing <insert name of package/program here>, Customer is granted one limited, revocable, non-transferrable license to view, read, download, print and use the materials and content in the Purchase, for Customer’s personal benefit only, as directed by Company. All intellectual property rights remain with Company, nothing in this Agreement shall constitute a transfer of intellectual property ownership.
Customer agrees not to copy, reproduce, edit, duplicate, modify, publish, transmit, replicate on another website, create derivative works from, sell, assist in the sale of, distribute, display, perform, provide access to another person, or in any other way, exploit Company’s intellectual property without Company’s express written consent. If a violation of this provision is discovered or suspected, Customer understands that this may constitute infringement and theft of Company’s intellectual property and may be a violation of United States Federal laws. In that event, Company may terminate Customer’s access to the Purchase, without refund, and reserves the right to prosecute such infringement to the fullest extent of the law.
[NOTE: Only include that final sentence if you offer payment plans, otherwise delete it. Remember to delete all of the green instructions.]
If Company is unable to provide purchase details as outlined in Section I above, Company or Company’s agents will contact Customer to reschedule or offer an alternate purchase. If no suitable alternative is available, Customer may be entitled to a partial refund, which may be pro-rated depending on the nature of the Purchase, at Company’s discretion.
Company’s refund policy is as follows:
[NOTE: Insert your refund policy here, e.g. all purchases are non-refundable; because Company has committed its time to working with Customer no refunds will be given; there is a “7-day no questions asked” satisfaction guaranteed full refund; no refunds will be accepted after 14 days from date purchase; etc. Be detailed and specific. For example, if notice is required, specify how Customer will give notice, etc. Remember to delete all of the green instructions.]
Customer understands Company’s refund policy and agrees that no refunds will be given outside of the scope of this policy.
[NOTE: You can always offer a case by case refund policy even if your stated policy is no refunds. Remember, you can always be less strict than the terms of this agreement, but you can never be more strict. Keep that in mind. Remember to delete all of the green instructions.]
Company may request Customer to provide a testimonial on the Purchase. Customer understands that there is no requirement to provide such a testimonial and further understands that if Customer declines to provide such a testimonial, there will be no negative consequences or change in relationship between Company and Customer.
If Customer chooses to provide a testimonial, it will be purely voluntary, at Customer’s own discretion. Customer understands that the testimonial, along with Customer’s identifying information may be used in Company’s marketing and promotions, with no financial compensation to Customer, and Company will hold an unlimited, irrevocable, worldwide license in perpetuity to use, publish, distribute or repurpose any information provided to Company as part of such testimonial. Customer agrees to sign a Testimonial Release if requested by Company.
NO GUARANTEES, NO WARRANTIES.
Customer is participating in this Purchase voluntarily and understands that Company makes no guarantees regarding Customer’s results with this Purchase.
Customer agrees that Company is not responsible and Customer does not have a cause of action, legal remedy or an entitlement to a refund if Customer does not achieve the desired result upon completion of the Purchase. Customer agrees that Company is not responsible if there are errors or omissions in the Purchase or any of its materials.
Group coaching is designed to support you in reaching your goals, but your success depends on many factors, including your own <insert factors that will impact their results, e.g. motivation, dedication, starting point, willingness to be open, honesty with yourself, unique health and genetic profile, etc.> and you understand that these factors will impact your results. You also understand that group coaching services offer guidance, direction and program materials but do not actually implement anything for you. You are responsible for producing your results.
[NOTE: Include the above paragraph ONLY if the Purchase includes group COACHING sessions. Remember to delete all of the green instructions.]
DISCLAIMER, FULL DISCLAIMER INCORPORATED BY
Nothing in the Purchase is intended to constitute or should be relied upon as medical, mental health, financial, business or legal advice. <insert your business name here> provides <insert the type of service you provide here> information and education. Customer understands that Company does not diagnose, treat, heal, cure or prevent any illness, medical condition or mental or emotional condition and nothing in the Purchase is intended to diagnose, treat, heal, cure or prevent any illness, medical condition or mental condition.
Company is providing services only in the capacity as a <insert your profession here, e.g. health coach, wellness coach, life coach, lifestyle coach, business coach, success coach etc.> and not as a licensed medical professional, licensed mental health professional or licensed business professional. Nothing in the Purchase is intended to be a substitute for consultation with a licensed medical professional, licensed mental health professional or licensed business professional. Customer is encouraged to consult with a licensed medical professional, licensed mental health professional or licensed business professional to review and advise Customer on Customer’s specific situation.
Customer has read, understands and consents to be bound by Company’s full Disclaimer, located at <insert location of your full Disclaimer here, e.g. on the footer of Company’s website at (and include the link to your website)>, which is incorporated here.
ASSUMPTION OF RISK.
Customer is entering into this Purchase voluntarily at Customer’s own free will. Customer understands that the Purchase may include participation in lifestyle strategies including diet, exercise, movement elements or financial, business or career strategies, which include inherent risks of harm, illness, injury and other negative results. Customer confirms that during participation in this Purchase, Customer will always have the opportunity to consult with a licensed medical professional, mental health professional or licensed business professional before acting on any content of the Purchase. If Customer chooses not to consult with other licensed professionals and chooses to act on any content in the Purchase, Customer agrees that Customer is acting voluntarily and assumes all risks of use or non-use and agrees not to hold Company responsible for any harm, illness, injury or other negative results.
LIMITED LIABILITY, INDEMNIFICATION.
DISPUTE RESOLUTION, LITIGATION EXPENSES.
Should any dispute arise between Customer and Company, it would be preferable to work it out amicably, but if that is not possible, then Customer agrees that the dispute will be resolved by Arbitration, by the American Arbitration Association, in <insert your county here> County, <insert your state here>. Customer agrees to participate in the arbitration process in good faith, and further agrees that the decision made by the Arbitrator is binding, not subject to appeal, and enforceable in any court of competent jurisdiction as a judgment of law. Customer understands that any claim must be commenced within one year of the date of the grievance, or forfeited forever.
Customer understands that the only remedy that can be awarded through Arbitration is a refund of payments made to Company. No award of any consequential or additional damages may be awarded to Customer.
ENTIRE AGREEMENT, WAIVER, MODIFICATIONS,
<insert your complete mailing address here>
[NOTE: Only include the following section if this agreement is going to be signed (whether electronically or by hand). Otherwise delete it. Remember to delete all fo the green instructions.]
Customer Signature Date
Company Signature, by <insert your full name here> Date
Under authority as <insert your position with Company here, e.g. President>
Of <insert your business name here>