Skin In The Game
Invest to do your best.
Irresistible Service is the art of turning a good appointment into a great story your clients can't stop telling. Learn the technique, sales, marketing and client journey upgrades that grow a fan club of raving regulars.
Masterclass, live event and private consulting. Start wherever you're ready.
Good gets booked.
Great gets rebooked.
You already have the hands, the heart and the heated table.
Your clients like you. Liking is lovely. Raving is revenue.
The leap from good to great lives in the tiny moments: the welcome at the door, the scent in the room, the serum you recommend without a whiff of pushy, the text that lands the morning after. Small touches, big loyalty.
So tell me: what would your business feel like if every client left already planning their next visit and telling a friend on the way to the car?
Four pillars of a raving fan experience
Technique
Results they can see and a ritual they can feel. Elevate the treatment itself so your work does the talking.
Sales
Recommend with confidence and care. Retail and rebooking start to feel like service, because they are.
Marketing
Happy clients become your loudest ambassadors with referrals, reviews and content that practically write themselves.
Client Journey
From first click to fond farewell, map every touchpoint and upgrade the moments your guests will remember.
How much skin are you ready to put in?
Three ways in. Each one stands on its own, and each one sets you up for the next.
Skin In The Game Masterclass
- The four pillars of Irresistible Service
- Quick client journey upgrades you can use tomorrow
- Recommendation scripts minus the squirm
Skin In The Game LIVE
- Hands-on technique refinement
- Sales and retail practice that actually sticks
- Marketing and client journey mapping for your business
- A room full of pros who get it
1:1 Training & Consulting
- For resorts, day spas and single practitioners
- Technique, sales and marketing tailored to your team
- A client journey upgrade designed around your guests
Made for the people who make people feel good
If you serve clients in the spa, wellness or holistic space and you're ready to raise the bar, pull up a chair.
Meet the women behind the glow
Decades of treatment room wisdom and one shared obsession: clients who rave.
Marianne Talkovski
Award-winning acupuncturist · Esthetician · Sales RepresentativeWith over two decades on both sides of the treatment room and a Master's in Chinese Medicine, Marianne is a licensed acupuncturist and esthetician, studio owner, two-time published author, and an Eminence Organics rep and educator since 2012.
Dermascope voted her Favorite Dual Licensed Practitioner in 2023, and you may have spotted her on Fox 59's Indy Now. She knows exactly what separates a satisfied client from a smitten one. Hint: it's rarely the price list.
Tiffany Genter
Award-winning aesthetician · Sales RepresentativeTiffany has been perfecting her craft since 2010 and has the glowing client list to prove it. She joined Marianne's Eminence Organics team in March 2019, bringing her expertise and passion for skincare to every pro she trains.
Trendsetter, standard-raiser and the aesthetician people happily drive across town for, Tiffany knows radiant, healthy skin starts with a radiant client experience. Her community agrees, and keeps voting her the best.
Good to know
Do I need the masterclass before the live event?
It's the perfect warm-up, and every step stands on its own. Jump in wherever you are.
Who is 1:1 consulting for?
Resorts, day spas and single practitioners in the spa, wellness and holistic world who want custom training for 1 to 2 days on technique, sales, marketing and the client journey.
Can you really help me grow sales without being pushy?
That's our sweet spot. The proof is in the results: Eminence Organics honored Marianne for the highest sales increase with existing customers in 2014 and 2017, Best in Customer Education and the Company Core Values award in 2017, and Top Seasonal Promoter in 2024. Tiffany's community keeps voting her Best of Washtenaw (Double Winner in 2022, plus 2025 and 2026). Service that sells starts with service that delights.
How do I apply for consulting?
Tap Apply Now and tell me about your business. If we're a fit, we'll design your training around your goals, your team and your guests.
Your clients are already talking.
Give them something to rave about.
Put some skin in the game. Your future fans are waiting.